Client Feedback

Some of what client have said about us as assessors and consultants

“I would also like to say what a valuable AMV this was and I know that senior members of the board valued the results it produced. We have again learned a great deal about our business and can work to continually improve, and the report is a valuable tool to help us achieve this. I should also again thank you for your professional and courteous approach. I know all interviewees find the experience enjoyable and the approach and manner that you take certainly puts our people at ease.”  (Member of the National Lexcel Panel)

“Our assessor was fantastic!”

“I found the most recent Lexcel assessment one of the most informative so far, with a number of suggestions for improvement. It was very organised, engaging, thorough and useful to the business.”

"I would like to thank our assessors on behalf of the firm for the excellent job they did and look forward to having them back."

"A powerful summary in the report."

"The best part of the assessment was the professional approach of the assessor and the ability to communicate freely."

"The assessor provided excellent support and encouragement throughout the whole process."

"A very good assessment. Fee earners and support staff all felt involved. Its rigour reinforced the importance of the Standard."

"This was by far the most rigorous inspection we've ever had - but it makes me realise that we are doing well, and I feel the inspection was much more worthwhile than previous ones."

"Many thanks for all your efforts in assessing us.  You managed to make it a lot less terrifying than we had anticipated!!!"

"The best aspect of the assessment was the assessor's ability to get on with staff and gain their confidence, thereby enabling them to provide effective feedback."

"We were very pleased with the way the assessment was undertaken and compared to other reviews we have been subject to, found it more positive in approach."

"The assessor was very helpful whilst at the same time maintaining his independence as an assessor."

"The assessor was fantastic! He is knowledgeable, most helpful and understanding. His calm approach relaxes the situation and makes you feel at ease. Thank you!"

"We have a very effective relationship with the assessor, working with a common intention of improving standards."

"The assessor works very constructively with us – we tend to identify issues before the inspection and he gives us the tools to deal with them."

 

This is what some of our delegates have said about our programmes and trainers:

“The speaker kept my attention at all times.”

“Course presentation was excellent, highly recommended.”

“Very well presented; interesting.”

“Excellent course, very useful.”

“Thoroughly enjoyable and very relevant. Extremely knowledgeable trainer.”

“Very clear and effective session.”

“Quality presentation skills.”

“Excellent presentation and engagement from the speaker – splendid communication skills.”

“I thought that the speaker did a super job at condensing a lot of information into a focused and informative presentation.”

 

 

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